Frequently asked questions

MiinaHealth is a specialized therapy platform built for people living with complex health conditions. We’re redefining how mental health care supports those navigating cancer, autoimmune, and rare diseases. We combine expert therapy with ongoing support through our easy-to-use app, anytime and anywhere.

Yes, you can cancel or reschedule a session up to 24 hours before it begins.

It really depends on what feels right for you. Some people find what they need fairly quickly, while others enjoy staying with the program for a bit longer. You can move at your own pace.

We are in-network and covered by most insurance. What you pay will depend on your insurance coverage. Most people with insurance pay nothing.

The first session is primarily an introductory meeting. The therapist will need to learn more about you to work effectively. They may ask questions about what brought you to therapy, as well as inquire about various life events, family, relationships, and other relevant aspects. Alternatively, they might listen to your story, guiding the conversation with clarifying questions.

Online Format: At the scheduled time, you connect with your therapist using a convenient platform or messenger. It's important that you are alone in the room during the session to ensure privacy and focus.

In-Person: You visit the therapist's office at the appointed time.

After you sign up, we’ll connect you with a therapist who matches your needs, preferences, and the types of concerns you want to explore. Most people find their first match works well, but if you ever feel like it’s not quite the right fit, you can request a different therapist at any time.

If you are not satisfied with your therapist, you can select another therapist at no cost to you. Finding the right therapist can be challenging, much like finding a new friend. Don't give up; the results are worth the effort you put into finding a specialist who is right for you.

In general, therapists will keep what you tell them confidential, but there are some limited exceptions. For example, if you threaten serious harm to yourself or to an identifiable victim, the therapist may be required to report this information to the relevant authorities.